Responsible Gambling

Gambling should always be an enjoyable and entertaining activity. We are committed to promoting responsible gambling and ensuring that our players have access to the tools, information, and support they need to stay in control. If you or someone you know is struggling with gambling, please read the information below and reach out for help. Remember, gambling is not a way to make money, and it is important to only gamble with money you can afford to lose.

Signs of Problem Gambling

It can sometimes be difficult to recognise when gambling has become a problem. Below are some common warning signs to watch out for:

• Spending more money on gambling than you can afford to lose
• Chasing losses by placing more bets to try to win back money
• Neglecting work, family, or social responsibilities due to gambling
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money or selling possessions to fund gambling activities
• Lying to friends or family members about your gambling habits
• Using gambling as a way to escape stress, depression, or other problems
• Spending increasing amounts of time thinking about gambling
• Repeatedly trying to cut back or stop gambling without success
• Experiencing financial difficulties as a direct result of gambling

Self-Exclusion Tools

We provide a range of self-exclusion and responsible gambling tools to help you manage your activity and stay in control. These tools are available at any time and can be accessed directly through your account settings.

• Deposit Limits: Set daily, weekly, or monthly limits on how much money you can deposit into your account.
• Session Time Limits: Restrict the amount of time you spend gambling in a single session to help maintain balance.
• Reality Checks: Receive regular on-screen reminders of how long you have been playing and how much you have spent.
• Cool-Off Period: Take a short break from gambling by temporarily suspending your account for a set period of time.
• Self-Exclusion: Permanently or indefinitely exclude yourself from accessing your account. This option is irreversible for the chosen duration and we strongly encourage you to use it if you feel your gambling is out of control.
• GamStop: Register with the national self-exclusion scheme to block yourself from all licensed UK gambling websites and apps simultaneously. Visit www.gamstop.co.uk for more information.

If you wish to activate any of these tools or discuss your options further, please contact our customer support team who are available around the clock to assist you.

Helpful Resources

If you are concerned about your gambling or the gambling habits of someone you care about, the following organisations offer free, confidential advice, support, and counselling services:

• BeGambleAware - BeGambleAware is one of the UK's leading charities dedicated to promoting responsible gambling. Their website offers a wealth of information, self-assessment tools, and direct access to free support services for anyone affected by problem gambling.
• GamCare - GamCare provides free information, support, and counselling for anyone affected by problem gambling in Great Britain. They operate the National Gambling Helpline, available 24 hours a day, seven days a week, on 0808 8020 133.

You are never alone. Help is always available, and reaching out is the first and most important step toward regaining control.